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| HOME > Shipping Information |
  Delivery Time: 4 - 8 business days Tracking available Coverage for loss or damage up to $100 Saturday delivery Orders over 1 kg will be charged the actual shipping cost.
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 Delivery Time: 3 - 5 business days Tracking available Coverage for loss or damage up to $100 Saturday delivery Orders over 1 kg will be charged the actual shipping cost. |
NEW:
We're a small family run Canadian company doing our best to help people around the world. Because of recent U.S. law changes (White House Executive Order, effective August 29, 2025), shipments into America may now face customs fees, brokerage charges, duties, or tariffs. These charges are set by governments and couriers, not by us, and we do not receive any of these fees.
What This Means for You
You may be contacted by customs or a courier to pay fees before receiving your package.
Delivery times can vary, and sometimes packages are delayed, held, or inspected by customs.
Please check your country's import rules and restrictions before ordering. If a package is refused or confiscated, we cannot issue a refund or replacement.
If you refuse to pay fees and your package is abandoned, we cannot issue a refund or resend the order.
Once shipped, your tracking number is the only information available to both you and us. Contacting us does not provide more than what you see online.
We cannot guarantee delivery times or even that a package will arrive, as this depends on customs and courier services.
If a package is lost, delayed, or damaged by USPS, UPS, or another courier, we are not responsible and cannot compensate you.
Make sure your shipping address is complete and accurate before placing your order. We cannot reroute or correct packages once they have shipped.
Our Promise
We pack and ship every order with care, and we always try to minimize costs for our customers.
We'll provide full tracking and assist where possible, but we cannot override customs or courier decisions.
We are using UPS as shipping option now. UPS may charge customs fees even though most of our items are tariff free under USMCA. We aren't currently using Canada Post because they will definitely charge customs and tariff fees.
ATTENTION PLEASE! |
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 Shipping time does not include any possible delay at US customs.Shipping time does not include our processing time which is usually 3 - 7 days. To Hawaii, it usually takes 30 days. Business days between major urban centers, some exceptions apply. This is an estimated time of delivery, and we are not responsible for delays caused by United States Postal Service (USPS) or public statutory holidays. |
| Orders over 1,000 grams will be charged the actual ship cost. Orders over 1,000 grams will be charged the actual shipping cost, in any instance where the shipping is over 1,000 grams we will call you to let you know the actual shipping cost before we charge you for the shipping. Please note that processing time may take a few days before we contact you by telephone. |
Canada Post website provides an online tracking system. Canada Post Track a Package page: https://obc.canadapost.ca/emo/basicPin.do?language=en USPS Track a Package: https://www.usps.com/ Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company. To avoid this situation, please check the USPS website with your tracking number often.If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required. Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website. If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us. It will cost you!The USPS service will hold your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply. Option 1: Re-sending $30 resending fee will apply, we will use Expedited Parcel. ($35 for Xpresspost Parcel upon your request.) We do not make any money on this service, as USPS charges us to send your package back to us and it costs to resend it to you. (We consume labor and packaging material costs at our expense.) Option 2: Cancelling your order $20 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.) |
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| U.S. law change (Aug 29, 2025): Packages may face customs fees, duties, or tariffs on some items (customer's responsibility). No refunds or replacements for abandoned, confiscated, or delayed packages. Check your country's import rules before ordering, we are not responsible if your package is refused. We're a small family run Canadian company and will ship with care, but customs and couriers are beyond our control. |
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We Accept |
Canada Drug Superstore *PLEASE NOTE* We do NOT accept personal checks/cheques, or money orders. Please make sure you order with a credit card that we accept. |
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