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HOME > Frequently Asked Questions
F.A.Q.
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Ordering items from Canada Drug Superstore
What do I need to know when I order?
Help! I can't order with my credit card?
Are the prices here in US Dollars or Canadian Dollars?
How much is tax?
How much is shipping?
What countries do you ship to?
How do I pay for my order?
   
Policies
What is your return policy?
What is your cancellation policy?
   
General Questions
What will the credit card charges show up as on my statement?
What sort of quality control does Canada have for products?
Are all products available in Canada?
Are all products less expensive in Canada?
Why is the price different from the last time I ordered?

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 Ordering items from Canada Drug Superstore
What do I need to know when I order??
 

For all orders:

  • $5 Cancellation policy

    Cancellation policy
    Please be aware that there is a mandatory $5 cancellation fee if you cancel AFTER you complete your online purchase.


  • Flat rate shipping offer applies only to orders under 1kg

    Any orders over 1,000 grams will be charged the actual shipping cost, in any instance where the shipping is over 1,000 grams we will call you to let you know the actual shipping cost before we charge you for the shipping.
    Please note that processing time may take a few days before we contact you by telephone.


  • Please contact your charge company

    Please contact your charge company and inform them that you are going to make an international online purchase.

 

   

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Help! I can't order with my credit card??
 

Most common reason is your charge company (their information is printed on back of your credit card) blocks your order to prevent and protect you from international credit card fraud.

What to do?
Please contact your charge company and inform them that you are going to make an international online purchase.

If you still having a problem ordering online, please email : order@canadadrugsuperstore.com with an email title "International order".

 

   

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Are the prices here in US or Canadian Dollars?
 

All pricing on CanadaDrugSuperstore.com are in US Dollars.

 

   

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How much is tax?
 

There are NO TAX CHARGES on this web site.

 

   

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How much is shipping?
 

Please click here to go to the Shipping Information page.

 

   

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What countries do you ship to?
 

We currently ship to the United States only.

   

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How do I pay for my order?
 

We currently accept Visa and Mastercard. Please inform your charge company (phone number on the back your credit card) as soon as possible to let them know that you are placing an international order and the charge will be from from ALW*jnctinc18885951393.

 

   

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 Policies
     
What is your return policy?
 

We will not provide any refunds after your order has been shipped unless there is a problem with the shipment or items.

Email us if you have any questions: order@CanadaDrugSuperstore.com
alternatively you can call us at: 1-888-595-1393


Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the USPS website with your tracking number often.
If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.

Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.

If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us. It will cost you!

The USPS service will hold your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply.

Option 1: Re-sending

$30 resending fee will apply, we will use Expedited Parcel. ($35 for Xpresspost Parcel upon your request.) We do not make any money on this service, as USPS charges us $18.00 to send your package back to us and it costs $12.00 to resend it to you. (We consume labor and packaging material costs at our expense.)

Option 2: Cancelling your order

$20 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost of $18.00 and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.)

   

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What is your cancellation policy?
 

Cancellation policy
There is no cancellation fee if you cancel after you complete your online purchase. Please also note that you can not cancel any order AFTER we have shipped it from our store.

 

   

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 General Questions
     
What will the credit card charges show up as on my statement?
 

Charges will show as "ALW*jnctinc18885951393", and NOT CanadaDrugSuperstore.com.

 

   

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What sort of quality control does Canada have for products?
 

The Canadian government has very strict requirements for the manufacturing of products in Canada. These requirements are very similar to the requirements found around the world. Some of the the products sold in Canada are actually manufactured in United States and repackaged for sale in Canada.

 

   

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Are all products available in Canada?
 

No. We do not have all products that are available around the world.
Fortunately, the majority of products are available in Canada.

 

   

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Are all products less expensive in Canada?
 

No. The majority are less expensive, but there are a few exceptions.


   

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Why is the price different from the last time I ordered?
 

Due to market fluctuations, prices of items may change from time to time.


   

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