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HOME > Shipping Information

Delivery Time: 4 - 8 business days
Tracking available
Coverage for loss or damage up to $100
Saturday delivery
Orders over 1 kg will be charged the actual shipping cost.

Delivery Time: 3 - 5 business days
Tracking available
Coverage for loss or damage up to $100
Saturday delivery
Orders over 1 kg will be charged the actual shipping cost.


Due to the high volume of orders we receive everyday, items on average take 1-3 business days for processing before shipment.

 

ATTENTION PLEASE!

Shipping time does not include any possible delay at US customs.

Shipping time does not include our processing time which is usually 3 - 7 days. To Hawaii, it usually takes 30 days. Business days between major urban centers, some exceptions apply. This is an estimated time of delivery, and we are not responsible for delays caused by United States Postal Service (USPS) or public statutory holidays.

Orders over 1,000 grams will be charged the actual ship cost.

Orders over 1,000 grams will be charged the actual shipping cost, in any instance where the shipping is
over 1,000 grams we will call you to let you know the actual shipping cost before we charge you for the shipping.
Please note that processing time may take a few days before we contact you by telephone.

Canada Post website provides an online tracking system.
Please click a link below to visit Canada Post website. You can also track via the USPS website once the package has entered the United States.

Canada Post Track a Package page: https://obc.canadapost.ca/emo/basicPin.do?language=en

USPS Track a Package: http://www.usps.com/

Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.

To avoid this situation, please check the USPS website with your tracking number often.

If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.

Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.

If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us. It will cost you!

The USPS service will hold your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply.

Option 1: Re-sending

$30 resending fee will apply, we will use Expedited Parcel. ($35 for Xpresspost Parcel upon your request.) We do not make any money on this service, as USPS charges us $18.00 to send your package back to us and it costs $12.00 to resend it to you. (We consume labor and packaging material costs at our expense.)

Option 2: Cancelling your order

$20 cancelation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost of $18.00 and the credit card transaction fees, we do not make any money on. (We consume labor and packaging material costs at our expense.)


If you see this icon:  
 This product is not eligible for Regular shipping.
 
 

A few products must be shipped Xpresspost to avoid possible degrading of its active ingredient(s) during the shipping process.

Therefore, any special products that display this icon are not eligible for regular shipping.

 

 


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